Fenster Trade Frames Limited understands that your privacy is important and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.fenstertradeframes.com (“Our Site”), and will only collect and use personal data in ways that are described here and in line with our obligations and your rights under the law. 

Please read this Privacy Policy carefully and ensure that you understand it. By using our site, you agree to this Privacy Policy. 

1. Definitions and Interpretation

• "Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 14, below. 
• "Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the UK GDPR.
• "Personal data" means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. This definition is in accordance with the UK General Data Protection Regulation (UK GDPR). 

2. Information About Us

• Site owner and operator: Fenster Trade Frames Limited
• Registered in England under company number: 02845080
• Registered address: Unit 1, Goodlad Street, Bury BL8 1SX
• VAT number: 588 6563 73
• Data Protection Officer: Samantha Nuttall
• Email address: info@fenstertradeframes.com
• Telephone number: 0161 763 7977
• Postal Address: Unit 1, Goodlad Street, Bury BL8 1SX

We are registered with the Information Commissioner's Office (ICO).

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. 

4. Your Rights

Under the UK GDPR, you have the following rights:

• The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in section 15. 
• The right of access to the personal data we hold about you. Section 13 will tell you how to do this.
• The right to rectification if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in section 15 to find out more.
• The right to erasure (also known as the "right to be forgotten"), i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in section 15 to find out more. 
• The right to restrict processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes. 
• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to reuse with another service or business in many cases. 

For more information about our use of your personal data or exercising your rights, please contact us using the details in section 15.

You can also obtain further information about your rights from the Information Commissioner’s Office (ICO) or your local Citizens Advice Bureau. 

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. 

5. What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see section 14 on our use of Cookies and similar technologies): 

• Personal Data:
   
  • Name
  • Address
  • Email address
  • Telephone number
  • Business name
  • Job title
  • Information about your preferences and interests
• Non-Personal Data:
   
  • IP address
  • Web browser type and version 
  • Operating system 
  • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to

6. How Do We Use Your Personal Data?

Under the UK GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes: 

• Contractual Obligations: Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you. 
• Communication: Communicating with you. This may include responding to emails or calls from you.
• Marketing:  With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or post with information, news and offers on our products and services. You will not be sent any unlawful marketing or spam. You will always have the opportunity to opt-out. 
• Service Improvement: Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience. 

7.  Lawful Bases for Processing

We rely on the following lawful bases for processing your personal data:

• Contract:  Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. 
• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

8. How Long Will We Keep Your Personal Data? We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. 

In some circumstances you can ask us to delete your data: see your rights in section 4 for further information. 

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

9. How and Where Do We Store or Transfer Your Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the UK GDPR.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

10. Do We Share Your Personal Data? 

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions:

• Legal Obligation: In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. 
• Service Providers: We may share your personal data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. 
• Business Transfers:  We may disclose your personal data to a third party in the event of a merger, acquisition, or sale of all or a portion of our assets.

11. How Can I Control My Personal Data?

In addition to your rights under the UK GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails). 

12. Can I Withhold Information? 

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. 

You may restrict our use of Cookies. For more information, see section 14.

13. How Can I Access My Personal Data?

You have the right to access the personal data that we hold about you. This is known as a “subject access request”. 

All subject access requests should be made in writing and sent to the email or postal addresses shown in section 15.

To make a subject access request, you will need to provide adequate proof of identity such as a copy of your driving licence, passport, or birth certificate.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress. 

14. How Do We Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. 

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. 

14.1 Necessary Cookies

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them. 

Name of CookiePurposeStrictly Necessarycookie_notice_acceptedChecks if the cookie banner has been acceptedYesExport to Sheets 

14.2  Analytics Cookies

Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve our Site and the products and services offered through it. 

You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you. 

Name of CookieProviderPurpose_gaGoogleUsed to distinguish users._gidGoogleUsed to distinguish users._gatGoogleUsed to throttle request rate.Export to Sheets  

14.3 Managing Cookies

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. 

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. 

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings. 

15. How to Contact Us

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details: 

• Email address: info@fenstertradeframes.com
• Telephone number: 0161 763 7977
• Postal Address: Unit 1, Goodlad Street, Bury BL8 1SX

16. Changes to this Privacy Policy 

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. 

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy

Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.